Parvesh Thakur Created on January 1, If the issue persists then t ry updating the latest optical drive firmware and check if it helps, here is the link: Please find follwing answers to your questions: Parvesh Thakur Replied on January 2, Hope above info will be helpful.
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My laptop is months old.
DVD/BD ROM does not read any discs, except bootable discs pls help !
Did this solve your problem? Please find follwing answers to your questions: Hope above info will be helpful. This site in other languages x. Parvesh Thakur Replied on January 2, You can help protect yourself from scammers by verifying that the contact is a Microsoft Agent or Microsoft Employee and that the phone number is ddvdwbd official Microsoft global customer service number.
hp DVDWBD TS-TB23L driver free download for windows – Hewlett-Packard – HP ENVY 17 Notebook PC
This thread is locked. What is the make and model of the drive? Before we start troubleshooting on the issue please provide us with the additional information by answering few questions mentioned below, this will help us to troubleshoot better.
What exactly happens when you try to read the discs? Only my windows updates are ON, and there have been several in past months. Are you getting any error message? Please perform these recommended steps and post back if you are still experiencing the issue.
Please go ahead and follow the methods mentioned and later update us on the status of the issue.
Waiting for your reply. Sorry this didn’t help. Were there any recent changes made to the computer prior to the issue? You can follow the question or vote as helpful, but you cannot reply to this thread. Still the above problem exists, Its a slot load drive, but reads contents of bootable discs that i have. Hi, Thank you for writing in Microsoft Communities. The drive used to work perfectly when i got this laptop.
Tell us about your experience with our site. How satisfied are you with this response? Thanks for marking this as the answer. If the issue persists then t ry updating the latest optical drive firmware and check if it helps, here is the link: Thanks for your feedback, it helps us improve the site.
Parvesh Thakur Created on January 1, I have the same question 5. Vinod N Replied on January 2, All my drivers are up to date. In reply to Vinod N’s post on January 2, One more thing i would like to share is there are 2 drives shown in device manager. How satisfied are you with this reply? Tech support scams are an industry-wide issue where scammers attempt to trick you into paying for unnecessary technical support services.